Sure big companies can save money and improve the customer service but do I want to wait around for my insurance carrier to get it together? What if their business model includes giving me the run around?
This is one (more) example of why we need personal chatbots to do our bidding on the internet. I want to be able to tell my chatbot: call the insurance company, talk to their chatbot (or a person if they have one) and find out why they denied my recent claim.
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