FAQ chatbot diary 2

Playing with FAQ for an HR department, where the "answers" guide a user to the web page resource. The topic tree:

ROOT
   FAQPERSON
   FAQTOPIC
       PERSONAL
           CONTACT
           PHOTO
       EXPENSES
       BENEFITS

I propose to use:
DESIRES is a VAR with keywords like "I want..., can I..., how do I...".
INFO is a VAR with sub-VARs for ABOUT, CHANGE, FIND, each having its own keywords.

And a narrative of the form

action(DESIRE,  FAQTOPIC, INFO)

Producing a record of the form

(topicID, [ info, status ] )