I have seen the light here and am confident that group messaging enhanced with knowledgeable chatbots is the way to go to deliver services, parts, and materials, and case tracking, in the dental industry. Of course my colleagues don't read this blog.
It is a good thing no one reads this blog. The idea of delivering services via a group messaging app is compelling. Do it medicine. Do it everywhere else that communication between people is part of the consumption of goods. Wait till insurers get into it. Image that the web page becomes a thing of the past.
UPDATE: More generally one observes that wherever people are interacting with data they want application level interaction - not just copy and view but also modify. Currently the messaging platform is like the early internet, when web pages were static and, only slowly, through advances in HTML and the Java, did web pages become able to act like applications. Well one can assume the same trajectory for messaging. It's data content (not the exchanged text) is static. But soon application level interactions will become possible. I am pretty sure the software mechanism for adding a menu-less application to a message, it so have it respond to messaged commands. So that is a chatbot. To repeat: chatbots play to role of Java in enabling applications within messaging.
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